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Articles, tagged with "quality issues", page 1

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Creating a Call Quality Monitoring Program

16th August 2011
Recent survey shows that there is very little correlation between call quality monitoring ratings and first call resolution (FCR) and customer satisfaction (Csat) ratings. Given that call quality monitoring is very expensive, it is essential that you eval... Read >
Author: AnandRao

What is Gang Printing?

05th February 2010
Gang run printing is a process where numerous printing projects are positioned on a common printing sheet in order to cut printing costs and paper waste and it also shows variations in color. In a printing world, all colors in the same area are put on ... Read >
Author: Preston Foreman
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