Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
You'll learn:
* How to "correctly" handle incoming and outgoing calls
* The basics of telephone etiquette
* How to deal with complaint calls and turn them into successes
* How to listen and speak effectively on the telephone
This new video-based training program will teach you how to make the telephone your most valuable business partner!
Visit us at www.jwavideo.com
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