Daly Contact Center Solutions is one of the leading providers of integrated contact centre and business process outsourcing (BPO) solutions in South Africa.
At Daly Contact Centre Solutions, we dont simply answer telephones; we provide the vital link, which enables our clients to fulfil their missions, complete their tasks. A high level of client care is embedded in our service approach as we represent high profile clients to their audiences.
As management and staff of Daly Contact Centre solutions we are proud of our commitment to quality. Providing a high quality service to clients and the users of the services is fundamental to the Daly approach. Other essential points are:
Recording all communication with our customers including voice, email, live chat, and correspondence.
We ensure timely reporting to track and improve departmental quality performance.
We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals.
Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:7 depending on the service as against the general accepted industry ratio of 1:13.
We have developed well-structured call escalation processes to handle more challenging and technical customer requests.
Daly Call Centre Solutions functions efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.
Helps mitigate risks and secure benefits through a structured, proven approach.
Daly Contact Center Solutions maintains a professional and respectful approach with everyone with whom we interact.
Contact:
andy@rldaly.co.za
+27828806689 (Cell)
+27315381601 (Work)
Website:
www.dalycall.co.za
<< Back to article
