Bad Service at Best Buy! Bad Toshiba Laptop Screen seen here:
You want a laptop? Well don't get it from Best Buy you will get tricked, when you fill out the application to get approved for a credit card there they have a place on the application on the right that was told to me and my boyfriend that it is protection.
My boyfriend told me to get it so I signed my name on it.
Then the customer service guy sent us to the sales guy (Ryan) for the laptop computers. Ryan told us the difference in the laptops, so we got a Toshiba laptop and Ryan was supposed to tell us about extra warranty, and to. Six days later the screen busted, and we have a computer carry bag for protection, to keep the computer safe. For Ryan get passed the screen he is supposed to ask or tell you and he never mentioned it he just clicked on the screen to get passed question, again not mention anything about it. We bought the laptop, using the Best Buy credit card and also paid some with cash, and we left. Not even a week later the screen busted as seen with video and pictures, we went back to get it fixed thinking we had our warranty on it. The employee told us that $84.00 had to come out of our pocket just to get an estimate on repairing it. We told them about us signing the right hand side of the application and they said it was still $84.00. Then the employee said that to get that warranty the was and extra $100.00 then he said $150.00 , after we heard that we had the manager (Russ) come over and talk to us about
our situation, Russ checked on that and told us it wasn't going to be a $100.00 or a $150.00 it was going to be $300.00 on top of what the computer price was when it was on sale. If we had known this then we wouldn't have bought the laptop because we wouldn't have enough to cover it. We were just mislead in all directions. The manager told us to come back the next day to see if our warranty covered, and he called the bank for us and the insurance company for us, and did not mention to them that his salesman did not mention extra warranty, and he told us they said that we would have to have been in a car accident or our property has been broken into. The only time that we were in a car wreck was pulling our self into Best Buy and the only time we got robbed was by Best Buy by going in and purchasing a baited sales price laptop computer that on top of the sales price we would have had to pay $499.00 and plus $300.00 on top of it to be fully cover. Best Buy sucks they are a large company and they don't have regards toward their customers, but if we can prevent one person or two million people not to fall for this trick, it would have been
worth it all.
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